Q: Can I view my Select CMA – Select TD Account online?
A: Yes, DDH offer Online Services via this website. You can register for Online Services on your Application Form, or by completing an Online Services Registration Form. Your login and password details will then be issued to you.
Q: How often will I receive a statement on my Select CMA Account?
A: You can elect to have your statements produced either monthly, quarterly or in half yearly (in January and July each year). Your statements can be either mailed, or available to you online for you to view and print. If you do not select a frequency statements will be produced quarterly in January, April, July & October.
Q: How do I transfer funds from my Select CMA to a Select TD?
A: DDH will accept instructions to place a term deposit from your professional adviser, or you upon receipt of a telephone request, email, fax or written instruction.
Q: Can I enquire or operate my Account via a Westpac Branch?
A: DDH are the sole administrators of the account, therefore all transaction requests are either processed via DDH’s office, or via Online Services
Q: How can I update my address or contact details?
A: As we are conscious of the need to protect the security of your account, all requests to change details of your account must be made in writing. Please complete and sign a Change of Name or Address Form and either fax it back to us, or scan and email the form to firstname.lastname@example.org.
Q: How can I make withdrawals to a third party?
A: All third party withdrawals must be made in writing, accompanied by your signature. Please complete and sign a Withdrawal Form and either fax it back to us, or scan and email the form to email@example.com. You are not required to forward us the original request.
Please also refer to the lodgement times tab of this table.
Q: How do I know the interest rate of my CMA?
A: The interest rate of your Select CMA is generally in line with the Reserve Bank of Australia’s official cash rate. Select TD rates are negotiated on your behalf by your professional Adviser.
Q: How do I link a bank account to my Money Market Deposit Account?
A: To link one or more bank accounts to your Money Market Deposit Account simply complete and sign a Account Nomination Form and either fax it back to us, or scan and attach it to an email and forward to firstname.lastname@example.org. By linking a bank account to your Money Market Deposit Account you are able to request transfers to the linked account via telephone, fax or email.
Q: How do I obtain access to my Account via the website www.ddhgraham.com.au?
A: Online Services registration can be issued by completing and returning an Online Services Registration Form. When the registration is complete we will mail you your login details. To access your details, select Login Here and enter your case sensitive Login and Password. Further assistance can be found in our Guide to Online Services, or by contacting our office.
Q: How do I register for pre-nominated account withdrawals via Online Services?
A: To update your existing Online Services functionality, complete and return an Online Services Registration Form ensuring the correct access level is select in Section 3 of the form. Your account will be updated within 3 business days on receipt.
Q: How can I electronically transfer funds into my Money Market Deposit Account?
A: For deposits to an existing at-call facility, please use the following details:
|Account Number||(your individual account number, ie 6777XXXXX)
|Account Name||your account name